B. Balaji. (2002). Services Marketing and Management. S. Chand & Company LTD.
Chicago Edition CitationB. Balaji. Services Marketing and Management. New Delhi: S. Chand & Company LTD, 2002.
MLA Edition CitationB. Balaji. Services Marketing and Management. S. Chand & Company LTD, 2002.
Warning: These citations may not always be 100% accurate.