William J.glynn & James G.barnes. (1995). Understanding services management: Integrating marketing, organizational behaviour, operations and human resource management. Prentice hall of india.
Chicago Edition CitationWilliam J.glynn and James G.barnes. Understanding Services Management: Integrating Marketing, Organizational Behaviour, Operations and Human Resource Management. New delhi: Prentice hall of india, 1995.
MLA Edition CitationWilliam J.glynn and James G.barnes. Understanding Services Management: Integrating Marketing, Organizational Behaviour, Operations and Human Resource Management. Prentice hall of india, 1995.
Warning: These citations may not always be 100% accurate.