Managing Quality :A Practical Guide to Customer Satisfaction

Podobne zapisy

• Managing quality: A practical guide to customer satisfaction
  od: Murthy, D B N
  Wydane: (1999)
• Delivering satisfaction and service quality
  Wydane: (2009)
• Delivering satisfaction and service quality
  Wydane: (2009)
• Consumer satisfaction and complaining behaviour
  od: Purohit, H. C.
  Wydane: (2004)
• Quality: from customer needs to customer satisfaction
  od: Bergman, Bo
  Wydane: (2006)