Managing Quality :A Practical Guide to Customer Satisfaction

Míreanna Comhchosúla

• Managing quality: A practical guide to customer satisfaction
  le: Murthy, D B N
  Foilsithe: (1999)
• Delivering satisfaction and service quality
  Foilsithe: (2009)
• Delivering satisfaction and service quality
  Foilsithe: (2009)
• Consumer satisfaction and complaining behaviour
  le: Purohit, H. C.
  Foilsithe: (2004)
• Quality: from customer needs to customer satisfaction
  le: Bergman, Bo
  Foilsithe: (2006)