Managing Quality :A Practical Guide to Customer Satisfaction

Eitemau Tebyg

• Managing quality: A practical guide to customer satisfaction
  gan: Murthy, D B N
  Cyhoeddwyd: (1999)
• Delivering satisfaction and service quality
  Cyhoeddwyd: (2009)
• Delivering satisfaction and service quality
  Cyhoeddwyd: (2009)
• Consumer satisfaction and complaining behaviour
  gan: Purohit, H. C.
  Cyhoeddwyd: (2004)
• Quality: from customer needs to customer satisfaction
  gan: Bergman, Bo
  Cyhoeddwyd: (2006)