APA Edition Citation

D. B. N. Murthy. (1999). Managing Quality: A Practical Guide to Customer Satisfaction. Response Books.

Chicago Edition Citation

D. B. N. Murthy. Managing Quality: A Practical Guide to Customer Satisfaction. New Delhi: Response Books, 1999.

MLA Edition Citation

D. B. N. Murthy. Managing Quality: A Practical Guide to Customer Satisfaction. Response Books, 1999.

Warning: These citations may not always be 100% accurate.