Scott Robinette, Claire Brand, & Vicki Lenz. (2001). Emotion Marketing The Hallmark Way of winning customers for life. Mc Graw -Hill.
استشهاد بنمط شيكاغوScott Robinette, Claire Brand, و Vicki Lenz. Emotion Marketing The Hallmark Way of Winning Customers for Life. New York: Mc Graw -Hill, 2001.
MLA استشهادScott Robinette, et al. Emotion Marketing The Hallmark Way of Winning Customers for Life. Mc Graw -Hill, 2001.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.