S.Shajahan. (2005). Services Marketing: Concepts,Practices & Cases from Indian Environment (Ed.2.). Himalaya Publishing House.
Trích dẫn kiểu ChicagoS.Shajahan. Services Marketing: Concepts,Practices & Cases from Indian Environment. Ed.2. Mumbai: Himalaya Publishing House, 2005.
Trích dẫn MLAS.Shajahan. Services Marketing: Concepts,Practices & Cases from Indian Environment. Ed.2. Himalaya Publishing House, 2005.
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