Cita APA

Kanneth E Clow and David L Kurtz. (2003). Service marketing,2e: Operation,Management,and Strategy (2nd.). Biztantra.

Chicago Edition Citation

Kanneth E Clow and David L Kurtz. Service Marketing,2e: Operation,Management,and Strategy. 2nd. New Delhi: Biztantra, 2003.

Cita MLA

Kanneth E Clow and David L Kurtz. Service Marketing,2e: Operation,Management,and Strategy. 2nd. Biztantra, 2003.