APA Edition Citation

Michael D Johnson & Anders Gustafsson. (2006). Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system. John Wiley.

Chicago Edition Citation

Michael D Johnson and Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. India: John Wiley, 2006.

MLA Edition Citation

Michael D Johnson and Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. John Wiley, 2006.