Call Center Success:Essential Skills for CSRs

Eitemau Tebyg

• Call centre success
  gan: Finch, Lloyd C.
  Cyhoeddwyd: (2005)
• Call center success
  gan: Finch, Llyod C
  Cyhoeddwyd: (2005)
• Customer centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first /
  gan: Thompson, Harvey
• Customer relationship mangement essentials/
  gan: Gosney, John W.
  Cyhoeddwyd: (2000)
• Guide to customer service skills for the help desk professional /
  gan: Knapp, Donna .
  Cyhoeddwyd: (2002)