APA引文

Cristin Anderson and Carol Kerr. (2002). Customer relationship management. Tata McGraw-Hill.

Chicago Edition Citation

Cristin Anderson and Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

MLA引文

Cristin Anderson and Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.

警告：這些引文格式不一定是100％准確.