APA citiranje

Cristin Anderson and Carol Kerr. (2002). Customer relationship management. Tata McGraw-Hill.

Chicago Edition Citation

Cristin Anderson and Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

MLA citiranje

Cristin Anderson and Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.