एपीए उद्धरण

Cristin Anderson and Carol Kerr. (2002). Customer relationship management. Tata McGraw-Hill.

शिकागो स्टाइल उद्धरण

Cristin Anderson and Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

एमएलए उद्धरण

Cristin Anderson and Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.