Style de citation APA

Cristin Anderson and Carol Kerr. (2002). Customer relationship management. Tata McGraw-Hill.

Style de citation Chicago

Cristin Anderson and Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

Style de citation MLA

Cristin Anderson and Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.