APA Edition Citation

Cristin Anderson and Carol Kerr. (2002). Customer relationship management. Tata McGraw-Hill.

Chicago Edition Citation

Cristin Anderson and Carol Kerr. Customer Relationship Management. New Delhi: Tata McGraw-Hill, 2002.

MLA Edition Citation

Cristin Anderson and Carol Kerr. Customer Relationship Management. Tata McGraw-Hill, 2002.

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