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Customer Relationship Management : A Step-by-Step Approach

Bibliographic Details
Main Author:	peeru Mohamed,H and Sagadevan,A
Format:	Printed Book
Published:	New Delhi Vikas Publishing House Pvt.Ltd. 2002
Online Access:	https://books.google.co.in/books?id=hq_6HKVjOO8C&pg=PA226&dq=Customer+Relationship+Management+:+A+Step-by-Step+Approach&hl=en&sa=X&ved=0CB0Q6AEwAGoVChMI_e3i9LqTxgIVB1G8Ch104QBP#v=onepage&q=Customer%20Relationship%20Management%20%3A%20A%20Step-by-Step%20Approach&f=false

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