peeru Mohamed,H and Sagadevan,A. (2002). Customer Relationship Management: A Step-by-Step Approach. Vikas Publishing House Pvt.Ltd.
Chicago Edition Citationpeeru Mohamed,H and Sagadevan,A. Customer Relationship Management: A Step-by-Step Approach. New Delhi: Vikas Publishing House Pvt.Ltd, 2002.
MLA Edition Citationpeeru Mohamed,H and Sagadevan,A. Customer Relationship Management: A Step-by-Step Approach. Vikas Publishing House Pvt.Ltd, 2002.
Warning: These citations may not always be 100% accurate.