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Customer Relationship Management : getting it right

Dades bibliogràfiques
Autor principal:	Judith W Kincaid
Format:	Printed Book
Publicat:	New Delhi Pearson 2006
Matèries:	Customer Relations,Customer relations management
Accés en línia:	https://books.google.co.in/books?id=VsESmNFS__IC&pg=PA482&lpg=PA482&dq=Customer+Relationship+Management+:+getting+it+right+Judith+W+Kincaid&source=bl&ots=x9ljDSMdVb&sig=AhXWcXi6haPolArDHMpQuHfZH0s&hl=en&sa=X&ved=0CD0Q6AEwBWoVChMI-sy97K2TxgIVgSumCh15fQC_#v=onepage&q=Customer%20Relationship%20Management%20%3A%20getting%20it%20right%20Judith%20W%20Kincaid&f=false

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