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| LEADER |
00627nam a22001697a 4500 |
| 020 |
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|a 978 0 471 75294 3
|
| 082 |
|
|
|a 658.4038
|b BAK/M
|
| 100 |
|
|
|a Ronald J Baker
|9 167300
|
| 245 |
|
|
|a Measure what matters to customers:Using key predictive indicators
|
| 260 |
|
|
|a New Jersey
|b John Wiley & Sons
|c 2006
|
| 300 |
|
|
|a 186p
|
| 650 |
|
|
|a Intellectual capital
|9 167301
|
| 650 |
|
|
|a Knowledge management
|9 167302
|
| 650 |
|
|
|a Success in business
|9 167303
|
| 942 |
|
|
|c BK
|
| 999 |
|
|
|c 187158
|d 187154
|
| 952 |
|
|
|0 0
|1 0
|4 0
|6 658_403800000000000_BAK_M
|7 0
|8 NFIC
|9 186157
|a SMBS
|b SMBS
|c GEN
|d 2015-06-01
|l 0
|o 658.4038 BAK/M
|p SMBS1896
|r 2015-06-01
|w 2015-06-01
|y BK
|