APA Citatie

Ronald J Baker. (2006). Measure what matters to customers: Using key predictive indicators. John Wiley & Sons.

Chicago Style citaat

Ronald J Baker. Measure What Matters to Customers: Using Key Predictive Indicators. New Jersey: John Wiley & Sons, 2006.

MLA citatie

Ronald J Baker. Measure What Matters to Customers: Using Key Predictive Indicators. John Wiley & Sons, 2006.

Let op: Deze citaties zijn niet altijd 100% accuraat.