APA Edition Citation

Ronald J Baker. (2006). Measure what matters to customers: Using key predictive indicators. John Wiley & Sons.

Chicago Edition Citation

Ronald J Baker. Measure What Matters to Customers: Using Key Predictive Indicators. New Jersey: John Wiley & Sons, 2006.

MLA Edition Citation

Ronald J Baker. Measure What Matters to Customers: Using Key Predictive Indicators. John Wiley & Sons, 2006.

Warning: These citations may not always be 100% accurate.