Lovelock,Christopher. (2011). Services marketing: People, Technology, Strategy (Ed.4.). Pearson Dorling Kindersley India Pvt Ltd.
Chicago Edition CitationLovelock,Christopher. Services Marketing: People, Technology, Strategy. Ed.4. New Delhi: Pearson Dorling Kindersley India Pvt Ltd, 2011.
MLA Edition CitationLovelock,Christopher. Services Marketing: People, Technology, Strategy. Ed.4. Pearson Dorling Kindersley India Pvt Ltd, 2011.
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