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CUSTOMER SATISFACTION ON ‘ONLINE TAXI SYSTEM’ - A REGRESSION MODEL

A study about online taxi system is appropriate in the present scenario, where it is the period of consumer shift from traditional to online system of taxis. The purpose of the study is to examine the relationship and effect of service quality on customer satisfaction by applying the modified RECSA...

Bibliografske podrobnosti
Glavni avtor:	Tessy Thomas and Sreelakshmi Rajeev
Format:	Printed Book
Izdano:	DISCOURSE Xaverian Research Journal 2018
Teme:	RESCA MODEL; > UBER CABS; > KOCHI
Online dostop:	http://10.26.1.76/ks/008055.pdf

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