Brophy, P., & Coulling, K. (1997). Quality management for information and library managers.
Citação norma ChicagoBrophy, Peter, and Kate Coulling. Quality Management for Information and Library Managers. Mumbai, Jaico Publishing House, 1997.
Citação norma MLABrophy, Peter, and Kate Coulling. Quality Management for Information and Library Managers. 1997.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.