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Service Quality in Kerala University Library: A SERVQUAL Analysis
The study examines the Service Quality delivering in Kerala University Library System applying SERVQUAL from user’s expectations and identifies the dimensions that determine the user’s evaluation of Service Quality. As a service oriented institution, library provides various sources, services and pr...
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| Формат: | Printed Book |
| Опубликовано: |
Indian Journal of Information Sources and Services
2018
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| Online-ссылка: | http://10.26.1.76/ks/007833.pdf |