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Service Quality in Kerala University Library: A SERVQUAL Analysis

The study examines the Service Quality delivering in Kerala University Library System applying SERVQUAL from user’s expectations and identifies the dimensions that determine the user’s evaluation of Service Quality. As a service oriented institution, library provides various sources, services and pr...

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Manylion Llyfryddiaeth
Prif Awdur:	A. Sofiya and B. Mini Devi
Fformat:	Printed Book
Cyhoeddwyd:	Indian Journal of Information Sources and Services 2018
Mynediad Ar-lein:	http://10.26.1.76/ks/007833.pdf

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