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Hospitality management : a brief introduction /
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| Format: | Printed Book |
| Published: |
New Delhi:
Sage,
2015.
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| Subjects: | |
| Online Access: | https://in.sagepub.com/en-in/sas/hospitality-management/book237783 |
Table of Contents:
- Where are we going? The nature of hospitality management
- What kind of industry? Structure, strategy and the nature of the hospitality industry
- A people business? Human resources in the hospitality sector
- Is your room alright? Accommodation management in hospitality
- Are you enjoying your meal? Food and beverage management in hospitality
- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality
- Can I speak to whoever's in charge? The role of management in hospitality
- So you give degrees to waiters? Hospitality management education
- Conclusion : the proof of the pudding?