Lawrence, A. (2010). CRM: Customer Relationship Management. Himalaya Publishing House.
Chicago Edition CitationLawrence, Antony. CRM: Customer Relationship Management. Mumbai: Himalaya Publishing House, 2010.
MLA Edition CitationLawrence, Antony. CRM: Customer Relationship Management. Himalaya Publishing House, 2010.
Warning: These citations may not always be 100% accurate.