Oakland,John S. (1995). Total Quality Management: Text with Cases (3.). rouledge.
Chicago Edition CitationOakland,John S. Total Quality Management: Text with Cases. 3. london: rouledge, 1995.
MLA Edition CitationOakland,John S. Total Quality Management: Text with Cases. 3. rouledge, 1995.
Warning: These citations may not always be 100% accurate.