Metters,Richard, King-Metters,Kathryn, Pullman,Madeleine, & Walton,steve. (2013). Successful Service Operations Management (2.). CENGAGE.
Chicago Edition CitationMetters,Richard, King-Metters,Kathryn, Pullman,Madeleine, and Walton,steve. Successful Service Operations Management. 2. Delhi: CENGAGE, 2013.
MLA Edition CitationMetters,Richard, et al. Successful Service Operations Management. 2. CENGAGE, 2013.
Warning: These citations may not always be 100% accurate.