Metters,Richard, Kathryn,King-Metters, Pullman,Madeleine, & Walton,Steve. (2006). Successful Service Operations Management (2.). CENGAGE.
Chicago Edition CitationMetters,Richard, Kathryn,King-Metters, Pullman,Madeleine, and Walton,Steve. Successful Service Operations Management. 2. Delhi: CENGAGE, 2006.
MLA Edition CitationMetters,Richard, et al. Successful Service Operations Management. 2. CENGAGE, 2006.
Warning: These citations may not always be 100% accurate.