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| LEADER |
01477nam a22001817a 4500 |
| 020 |
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|a 9780748772933
|
| 082 |
|
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|a 658.4013
|b DAH-F
|
| 100 |
|
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|a Dahlgaard, Jens J.
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| 245 |
|
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|a Fundamentals of total quality management : process analysis and improvement
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| 260 |
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|a United Kingdom:
|b Chapman & hall,
|c 2002.
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| 300 |
|
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|a 372p.;
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| 505 |
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|a 1. Historical evolution of total quality management
2. Some definitions of quality
3. Philosophy, principles and concepts of TQM
4. Quality management systems and standardization
5. The European quality award
6. Tools for the quality journey
7. Some new management techniques
8. Some new management techniques
9. Measurement of quality; an introduction
10 Measurement of customer satisfaction
11. Measurement of employee satisfaction
12. Quality checkpoints and quality control points
13. Quality measurement in product development
14. Quality costing
15. Benchmarking
16. Leadership policy deployment and quality motivation
17. Implementation process
18. Quality culture and learning
19. Milliken Denmark A/S case studies: leadership participation and quality costing
20. Interantional service system A/S case studies: the winning hand
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| 650 |
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|a Total quality management
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| 700 |
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|a Kristensen, Kai
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| 700 |
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|a Gopal K Kanji.
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| 942 |
|
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|c BK
|
| 999 |
|
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|c 54704
|d 54704
|
| 952 |
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|0 0
|1 0
|4 0
|6 658_401300000000000_DAHF
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|9 68907
|a KU
|b KU
|d 2019-06-13
|e PICO.A2/5736/2013 dtd 02/05/2018
|g 495.00
|l 0
|o 658.4013 DAH-F
|p MB07671
|r 2019-06-13
|w 2019-06-13
|y BK
|