Gitlow, H. S., Oppenheim, A. J., Oppenheim, R., & Levine, D. M. (2005). Quality management (3rd ed.). McGraw-Hill/Irwin.
Chicago Edition CitationGitlow, Howard S., Alan J. Oppenheim, Rosa Oppenheim, and David M. Levine. Quality Management. 3rd ed. Chennai: McGraw-Hill/Irwin, 2005.
MLA Edition CitationGitlow, Howard S., et al. Quality Management. 3rd ed. McGraw-Hill/Irwin, 2005.
Warning: These citations may not always be 100% accurate.