APA Edition Citation

Reason, B., Løvlie, L., & Flu, M. B. (2016). Service design for business: A practical guide to optimizing the customer experience. John Wiley & sons.

Chicago Edition Citation

Reason, Ben, Lavrans Løvlie, and Melvin Brand Flu. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. New Jearsy: John Wiley & sons, 2016.

MLA Edition Citation

Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. John Wiley & sons, 2016.