Citazione APA

Buttle, F., & Maklan, S. (2015). Customer relationship management: Concepts and technologies (3rd ed.). Routledge.

Stile di citazione Chicago

Buttle, Francis, e Stan Maklan. Customer Relationship Management: Concepts and Technologies. 3rd ed. London: Routledge, 2015.

Citazione MLA

Buttle, Francis, e Stan Maklan. Customer Relationship Management: Concepts and Technologies. 3rd ed. Routledge, 2015.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.