Summers, D. C. S. (2010). Quality management: Creating and sustaining organizational effectivesness (2nd ed.). PHI learning.
Chicago-стиль цитированияSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectivesness. 2nd ed. New Delhi: PHI learning, 2010.
MLA-цитированиеSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectivesness. 2nd ed. PHI learning, 2010.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.