Summers, D. C. S. (2010). Quality management: Creating and sustaining organizational effectivesness (2nd ed.). PHI learning.
Čikaški stil citiranjaSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectivesness. 2nd ed. New Delhi: PHI learning, 2010.
MLA način citiranjaSummers, Donna C. S. Quality Management: Creating and Sustaining Organizational Effectivesness. 2nd ed. PHI learning, 2010.
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