APA Edition Citation

Johnston, R., Clark, G., & Shulver, M. (2018). Service operations management: Improving service delivery (14th ed.). Pearson.

Chicago Edition Citation

Johnston, Robert, Graham Clark, and Michael Shulver. Service Operations Management: Improving Service Delivery. 14th ed. Noida: Pearson, 2018.

MLA Edition Citation

Johnston, Robert, et al. Service Operations Management: Improving Service Delivery. 14th ed. Pearson, 2018.