APA Edition Citation

Besterfield,Dale H, Besterfield-Michna, C., & Besterfield,Glen H. (2015). Total quality management (4th ed.). Pearson.

Chicago Edition Citation

Besterfield,Dale H, Carol Besterfield-Michna, and Besterfield,Glen H. Total Quality Management. 4th ed. Noida: Pearson, 2015.

MLA Edition Citation

Besterfield,Dale H, et al. Total Quality Management. 4th ed. Pearson, 2015.

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