Fitzsimmons,James A, & Fitzsimmons,Mona J. (2011). Service management: Operations,strategy,information technology (7th ed.). McGraw Hill.
Chicago Edition CitationFitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. Chennai: McGraw Hill, 2011.
MLA引文Fitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. McGraw Hill, 2011.
警告:这些引文格式不一定是100%准确.