Fitzsimmons,James A, & Fitzsimmons,Mona J. (2011). Service management: Operations,strategy,information technology (7th ed.). McGraw Hill.
Chicago Edition CitationFitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. Chennai: McGraw Hill, 2011.
Deismireacht MLAFitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. McGraw Hill, 2011.
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