APA引文

Fitzsimmons,James A, & Fitzsimmons,Mona J. (2011). Service management: Operations,strategy,information technology (7th ed.). McGraw Hill.

Chicago Edition Citation

Fitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. Chennai: McGraw Hill, 2011.

MLA引文

Fitzsimmons,James A, and Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. McGraw Hill, 2011.

警告：这些引文格式不一定是100％准确.