Παραπομπή APA

Fitzsimmons,James A, & Fitzsimmons,Mona J. (2011). Service management: Operations,strategy,information technology (7th ed.). McGraw Hill.

Παραπομπή Chicago Style

Fitzsimmons,James A, και Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. Chennai: McGraw Hill, 2011.

Παραπομπή MLA

Fitzsimmons,James A, και Fitzsimmons,Mona J. Service Management: Operations,strategy,information Technology. 7th ed. McGraw Hill, 2011.