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Total quality management/
| Main Author: | |
|---|---|
| Format: | Printed Book |
| Published: |
Noida:
Pearson,
2017.
|
| Edition: | 3rd ed.; |
| Subjects: |
Table of Contents:
- Quality concepts-quality gurus-Leadership and strategic planning-TQM kitemarks-statistical concepts in quality management-Six Sigma-Quality improvement tools-Kaizen-continuous improvement-Breakthrough improvement-Bench marking-Business process re-engineering-Business process management-Total productive maintenance-Customer-driven quality-TQM in services-Quality management system-Management audit.