Klassen, R. D., & Menor,Larry J. Cases in operations management: Building customer value through world-class operarions. Sage.
Chicago Edition CitationKlassen, Robert D., and Menor,Larry J. Cases in Operations Management: Building Customer Value Through World-class Operarions. New Delhi: Sage.
MLA Edition CitationKlassen, Robert D., and Menor,Larry J. Cases in Operations Management: Building Customer Value Through World-class Operarions. Sage.
Warning: These citations may not always be 100% accurate.