APA citiranje

Ekta Rastogi, . .. (2011). Customer relationship management: Text and cases (1st.). Excel Books.

Chicago Edition Citation

Ekta Rastogi,. Customer Relationship Management: Text and Cases. 1st. New Delhi: Excel Books, 2011.

MLA citiranje

Ekta Rastogi,. Customer Relationship Management: Text and Cases. 1st. Excel Books, 2011.