Ekta Rastogi, . .. (2011). Customer relationship management: Text and cases (1st.). Excel Books.
Chicago-stil citatEkta Rastogi,. Customer Relationship Management: Text and Cases. 1st. New Delhi: Excel Books, 2011.
MLA-referensEkta Rastogi,. Customer Relationship Management: Text and Cases. 1st. Excel Books, 2011.
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