Brewster, E. . .., Griffiths,Richard, Lawes,Aidan, & Sansbury,John. (2011). IT service management: A guide ITIL V3 foundation exam candidates (1.). BCS.
Chicago Edition CitationBrewster, Ernest ., Griffiths,Richard, Lawes,Aidan, and Sansbury,John. IT Service Management: A Guide ITIL V3 Foundation Exam Candidates. 1. United Kingdom: BCS, 2011.
MLA Edition CitationBrewster, Ernest ., et al. IT Service Management: A Guide ITIL V3 Foundation Exam Candidates. 1. BCS, 2011.
Warning: These citations may not always be 100% accurate.