Call centre training handbook: a complete guide to learning & Development in contact centres /

Míreanna Comhchosúla

• Gower handbook of call and contact centre management
  le: Calvert, Natalie
  Foilsithe: (2004)
• Performance of Kisan call centres
  le: Meti C B
• Cases in call centre management: great ideas (th) at work/
  le: Feinberg, Richard .
  Foilsithe: (2001)
• call center handbook
  le: Dawson, Keith
  Foilsithe: (2001)
• Call Centre Customer Care Pocketbook
  le: Mike Applegarth Adrian Guttridge Keith Posner