Učitavanje...
Call centre training handbook: a complete guide to learning & Development in contact centres /
| Glavni autor: | |
|---|---|
| Format: | Printed Book |
| Izdano: |
London :
Kogan Page ,
2009.
|
| Izdanje: | 1 / |
| Teme: |
| LEADER | 00553cam a2200157ua 4500 | ||
|---|---|---|---|
| 020 | |a 978-0-7494-5683-2 | ||
| 082 | 1 | 4 | |a 658.31245 |b WIL-C |
| 100 | 1 | |a Wilson, John P . | |
| 245 | 1 | 0 | |a Call centre training handbook: a complete guide to learning & Development in contact centres / |
| 250 | |a 1 / | ||
| 260 | |a London : |b Kogan Page , |c 2009. | ||
| 300 | |a 319p. ; | ||
| 650 | 0 | |a Call centre-employees-training | |
| 942 | |c BK | ||
| 999 | |c 41685 |d 41685 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_312450000000000_WILC |7 0 |9 53548 |a KU |b KU |d 2015-07-05 |l 0 |o 658.31245 WIL-C |p MB05589 |r 2015-07-05 |y BK | ||