Cita APA

Wilson, J. P. . .. (2009). Call centre training handbook: A complete guide to learning & Development in contact centres (1.). Kogan Page.

Chicago Edition Citation

Wilson, John P. Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres. 1. London: Kogan Page, 2009.

Cita MLA

Wilson, John P. Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres. 1. Kogan Page, 2009.