Greenberg, P. (2010). CRM at the speed of light: Social CRM strategies,tools, and techniques for engaging your custemers (4.). Tata Mc Graw Hill.
Chicago Edition CitationGreenberg, Paul. CRM at the Speed of Light: Social CRM Strategies,tools, and Techniques for Engaging Your Custemers. 4. New Delhi: Tata Mc Graw Hill, 2010.
MLA Edition CitationGreenberg, Paul. CRM at the Speed of Light: Social CRM Strategies,tools, and Techniques for Engaging Your Custemers. 4. Tata Mc Graw Hill, 2010.
Warning: These citations may not always be 100% accurate.