Citazione APA

Lovelock, C., Wirtz,Jochen, & Jayanta Chatterjee. (2010). Services marketing people, technology, strategy (6th ed.). Pearson Education Asia.

Stile di citazione Chicago

Lovelock, Christopher, Wirtz,Jochen, e Jayanta Chatterjee. Services Marketing People, Technology, Strategy. 6th ed. Delhi: Pearson Education Asia, 2010.

Citazione MLA

Lovelock, Christopher, et al. Services Marketing People, Technology, Strategy. 6th ed. Pearson Education Asia, 2010.